Shipping & handling charges are automatically added to the total amount of the order based on weight. We will only charge you what shipping actually costs. Until we get the bugs worked out of our new shipping method, be assured you will be refunded any over payment. Oftentimes, a small order can be sent USPS rather than UPS, which may be less expensive, and shipping overcharges will be refunded.
Most products ship out within a few days, and your tracking number will be emailed to you as soon as the order ships. If there is a delay with your order we’ll keep you posted. We are working on Expedited shipping, but for now, If you want an Expedited Order please call 608-523-4709 or email firstname.lastname@example.org to get a shipping quote. HandiWall Panels cannot be expedited due to carrier damage. Back ordered products will be shipped as soon as possible. Sales tax is added to Wisconsin orders only. Shipping is by our choice of carriers. If you have a shipper preference or service, please email email@example.com
It is no longer feasible to try and figure in International shipping costs. International Customers may call 608-523-4709 or email firstname.lastname@example.org to see if the items you want can ship to your country and to get a shipping quote.
International customers may find that when their order is delivered by carrier they are required to pay an extra customs fee or duty fees. The shipping charge from The Garage Project Online only covers our part in getting your package(s) to your destination. We cannot be responsible for Canadian or International Customs Fees, Taxes, Import Fees, or Duties.
GUARANTEE: We want you to be 100% satisfied with your order, so we offer a 100% money back guarantee. If you’re not satisfied with one of our products for any reason, just send it back to us in the same condition it was sent to you (with all the packaging intact) and we will accommodate your request for a refund. Shipping costs, either way, will not be refunded on returns, unless authorized. All returns must have prior approval, which can be obtained by emailing email@example.com. Items must be returned within 20 days of receipt of delivery.
Any damaged items must be reported to us within 24 hours in order for us to file a claim with the carrier. Please save packaging and take pictures if possible to help us file the claim. If an item is delivered by LTL Freight, please note the condition of the item(s) – you have the right to refuse delivery. If you sign for a damaged delivery anyway, please have the driver notate all damage on the proof of delivery form. Again, please save packaging and take pictures.